Orders are processed from 8:00am- 5:00pm Central Time, Monday through Friday (with the exception of major holidays). Current order processing times are 2-4 business days.
Sporn® dog products carry a conditional lifetime guarantee. This is for the lifetime of the dog it was purchased for and includes normal wear and tear or manufacturing defects. Please note that CHEWING IS NOT COVERED UNDER THE GUARANTEE and we do not include shipping charges in refunds.
Returns & Exchanges
If you are unsatisfied with your product and wish to return it for an exchange or refund, please email us at firstname.lastname@example.org for instructions on how to do so. Refunds are only provided for items ordered directly from Sporn.com to USA and Canadian residents. Please note that we do not pay return postage and we do not refund original shipping costs. Sporn is not liable for any missing packages so a tracking number for your return is highly recommended.
If you have a damaged product and are seeking a replacement only, please email photos of your damaged item to email@example.com and include the following information in the body of your email: name, telephone number, return mailing address, description of damage, color and size of replacement needed. We will process your replacement order upon receipt of the above information.
If you have questions regarding the warranty procedure, please contact customer service at (800) 223-1140 or firstname.lastname@example.org.
Please email us at email@example.com with any return inquiries before mailing your return and we will provide the returns address.
Please include a note, along with the actual product, providing the following details:
- Telephone number or email address
- Return mailing address (no PO boxes please)
- Brief description of defect (if any)
- Color and size preference, if seeking a replacement
- Receipt (RECEIPT COPIES ARE REQUIRED FOR ALL REFUNDS, but are not required for replacements)
- If you are seeking a replacement or refund
Any returns sent back to the ship from address rather than the returns department address provided in the email correspondence will be subject to a restocking fee of $8.75.
Please email firstname.lastname@example.org or call (800) 223-1140 for special instructions.