All domestic sporn.com orders are shipped via UPS in recyclable cardboard.
A UPS tracking number with shipment details will be emailed from firstname.lastname@example.org within 48 business hours of order departure. Please allow adequate time for your order delivery based on a departure in California. (Sorry, we cannot ship to a Post Office Box)
Orders are processed from 8:00am- 5:00pm Central Time, Monday through Friday (with the exception of major holidays).
Sporn® dog products carry a conditional lifetime guarantee. Please note that CHEWING IS NOT COVERED UNDER THE GUARANTEE and we do not include shipping charges in refunds.
Returns & Exchanges
If you are unsatisfied with your product and wish to return it for an exchange or refund, please mail it via USPS, FedEx or UPS ground to our Sporn Returns center at the address below. Please note that we do not pay your return postage. If you have a damaged product and are seeking a replacement only, please email photos of your damaged item to email@example.com and include the following information in the body of your email: name, telephone number, return mailing address, description of damage, color and size of replacement needed. We will process your replacement order upon receipt of the above information.
If you have questions regarding the warranty procedure, please contact customer service at (800) 223-1140 or firstname.lastname@example.org.
Sporn Returns Address:
2633 N. Shadow Crest Drive
Fayetteville, AR 72704
*Please include a note, along with the actual product, providing the following details:
- Telephone number or email address
- Return mailing address (no PO boxes please)
- Brief description of defect (if any)
- Color and size preference, if seeking a replacement
- Receipt (RECEIPT COPIES ARE REQUIRED FOR ALL REFUNDS, but are not required for replacements)
- If you are seeking a replacement or refund
Any returns sent back to the ship from address rather than the returns department address indicated above will be subject to a restocking fee of $8.75.
Please email email@example.com or call (800) 223-1140 for special instructions.